Shipping policy

Shipping & Delivery Policy

1. Processing Times

Spring Water SA operates Monday to Friday between 8:00 AM and 5:00 PM.

We are closed on public holidays.

Orders are processed during these operating hours only.

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2. Delivery Timeframes

Spring Water SA delivers nationwide throughout South Africa.

Estimated delivery timing is shown during checkout and may vary by destination, order size, service availability, public holidays and operational requirements.

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3. Delivery Requirements

Customers must ensure:

• Delivery address details are accurate and complete
• Someone is available to receive the order

Failure to meet these requirements may result in delivery delays or additional charges.

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4. Delivery Fees

Delivery rates are calculated at checkout and displayed before payment confirmation.

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5. Delivery Delays & Force Majeure

While we aim to meet scheduled delivery windows, delays may occur due to circumstances beyond our reasonable control, including:

• Traffic disruptions
• Weather conditions
• Government restrictions
• Supply chain or operational interruptions

In such cases, delivery will be rescheduled at the earliest available opportunity.